Introduction

Welcome to the Telecommunications Online FAQ. This page will answer many of your questions about the site, including registration, viewing/listening to multimedia, receiving our newsletters, etc. If you have a question that isn’t included in this FAQ, please contact us by filling out the form in the link below and we will respond directly.

http://www.telecommagazine.com/Media/?11

Registration/Subscriptions

Some of the articles are cut off partway through. How do I get access to the entire article?

All of our articles are accessible to registered users. Registration is free, easy to do, and fast. Here’s how to register for our website:

• On the top right of the page, click on the link “Sign Up Instantly”. You’ll be taken to the Telecommunications.com registration page. Or, just click here: http://www.omeda.com/cgi-win/tcreg.cgi?m=register
• Registration takes just three easy steps:
• 1. Enter a valid e-mail address.
• 2. Provide your first and last name, select a geographic region from the pulldown list, and select your company's primary business from the second pulldown list.
• 3. Choose your e-mail notification preferences. Here you can elect to receive:
• Any of our newsletters
• News and special offers from Telecommunications
• News and offers from select industry partners
• You also have the option to subscribe to Telecommunications Magazine. If you select this option, you'll be taken to another page to fill out an application form. Applicants who qualify will receive the magazine free of charge.
• Within 30 minutes, you will receive a confirmation e-mail which contains your username and password. Use this information to log in.

I forgot my password.

For help with your existing subscription, visit this link: http://www.omeda.com/tc

• To have your password re-sent, click "Log In." Next to the form for username and password, click the link titled "Need password?" Click here to go directly to the Login page.
• You will be taken to the password form. Type in the e-mail address you used to create the account and click "Send me my password."
• Within 30 minutes, you will receive an e-mail containing your password.
• Log in as usual.

I cannot log in.

If you get a message saying "Incorrect password," click the link titled "Need password?" to have your password e-mailed to you.

If you log in successfully but your username does not appear on the top left side of the browser, try the following steps:

• Hit the “Refresh” button on your browser.
• If your log-in username does not appear after the refresh, attempt to log in again.
• Close the browser, reopen, and attempt to log in again.
• If the problem continues, please contact us at http://www.telecommagazine.com/Media/?11 and select "Helpdesk" from the dropdown menu inside the contact form.

How do I change my subscription address?

If you have recently moved and need to update the address your magazine is shipped to, please take the following steps:

• On the Telecommagazine.com homepage, click "log-in"
• Enter your email address and password. If you are not a registered website user but you are a magazine subscriber, please activate your web account by clicking on the appropriate link on the page, or visiting www.omeda.com/tc.
• Once you are logged in, you will notice that there is an “edit profile” link on the homepage. Click on it. Once in the “manage your profile page, click on “Do you need to change any part of your Address?” and enter the change.

If you are still having trouble, or you are still not receiving the magazine within a few weeks, please email us at tcs@telecommagazine.com, or report a missing issue by visiting www.omeda.com/custsrv/tc.

How do I sign up for newsletters?

When you register for Telecommagazine.com, you have the option of selecting several newsletters. These are delivered to your e-mail address regularly.

• If you would like to add a newsletter to your subscription, return to the Omeda registration page at www.omeda.com/tc.
• Select the newsletter you would like to receive.
• Save. The selected newsletter(s) will be automatically delivered to your e-mail inbox on their scheduled dates.
• To ensure that the newsletters reach your inbox, mark them as “safe.” This way your e-mail service will not mistakenly identify them as spam.

I am signed up for newsletters, but am not receiving them.

To ensure that you receive emails from us, please set your email spam filter to accept from the domain lyris.horizonet1.com or IP address 69.25.193.112. If you work on a corporate network, please ask the administrator to allow emails from these addresses.

Contact Us – If you need help with the above instructions or require additional assistance, please Contact us.

I would like to unsubscribe from a newsletter.

• At the bottom of each newsletter we send is an “unsubscribe” link. Click this link to be automatically unsubscribed from that newsletter.
• If you continue to receive a newsletter after unsubscribing, please Contact us.

I am a subscriber to the magazine but have not been receiving it in the mail.

To report a missing issue, please go to www.omeda.com/custsrv/tc.

Multimedia

How do I register for a Webinar?

• The "Register Now" link directly beneath the Webinar you wish to attend will open a pop-up window to our registration page.
• Make sure your browser's security settings allow pop-ups.
• Fill in the form on the registration page and click "Save".
• You will shortly receive an e-mail confirming your registration and the date and time of the Webinar.
• If the Webinar is available on-demand, you will be able to access it immediately by clicking on the link provided.
  (Note: Webinars become available on-demand approximately 24 hours after the scheduled date of the webcast event.)

I registered for a Webinar, but did not receive confirmation.

Please check your email program's settings, and set to allow emails from ON24.

I am trying to listen to an Audiocast or watch a Videocast but no audio or video is playing.

Our Audiocasts and Videocasts are streamed using Flash 9. You may download the player for free here.

If you are using Flash 9 or higher, contact your IT department first to find out if:

• Streaming media is not allowed on your network.
• Spam filters are preventing the media from playing.
• A software conflict is occurring.

If you cannot resolve the problem locally, please Click Here to contact us and select "Helpdesk". Please include the following information:

• The type of computer (Mac/PC) and operating system you are using.
• The version of Flash you are using.
• The type of Internet browser you are using (Internet Explorer, Firefox, Safari, etc.)
• The text of any error messages that are displaying when you try to play the Audiocast or Videocast.

I would like to comment on an article I read in the magazine or online.

Select Contact Us and submit your comment in the provided form. Select "Editorial Staff" from the pulldown menu to route your comments directly to Telecommunications staff.

I would like to contact an editor.

You can contact an editor directly by visiting our Editorial Contacts page. Staff listings are located below the contact form.

What do all these acronyms and weird terms mean?

The telecommunications industry's jargon is filled with acronyms — abbreviations like ATM, VoIP, femtocell, and so on. Likewise, the business world has its own unique jargon — words like capex, abbreviations like 1Q07, etc.

Whenever feasible, our editors strive to translate these terms within the article itself.

If a term is not clearly defined or you wish to know more about it, copying the acronym, word or phrase and pasting it into the search engine of your choice will yield more detailed results.

Media/Advertising

Where can I find your media kit?

Our 2008 Media Kit is available at http://www.telecommagazine.com/media/.

I have some news/a press release that I would like to send to the editors. How do I do this?

Please send all press and news releases to the following email address: lfrankel@telecommagazine.com. We will review all submissions.

Submit an Event

I would like to submit an event to the event listings page.

Submitting a standard listing to our online events page is free. Enhanced listings, featured listings, and event banners are available; find out more by contacting the Sales and Marketing Department.

To submit a telecommunications-related event or workshop to our online listing, fill out an Event Submission Form.

• Please include the official event title, date(s), location, and home page address (URL), along with a brief summary (150 words or less).
• All event submissions are reviewed prior to placement on the website.